The museum and speakeasy will be closed on Friday, 9/30, for both daytime and nighttime services. We plan on re-opening regular hours on Saturday, 10/1.

Women on standing on bumper of 1920's era car From Savannah Museum Collection Women on standing on bumper of 1920's era car From Savannah Museum Collection

Customer Service & Refund Policy

Our company and affiliates work very hard to insure that our guests receive the best vacation “experience” in the industry.

We are committed to offering our guests the best vacation “experience” in the industry. Our belief in the quality of our products is so strong we offer a 100% Satisfaction Guarantee. If you are dissatisfied with any of our tours or attractions, please contact us and we will refund your money. Terms and conditions apply and are listed below.

Guest Relations: 1-800-TOUR-HTA

Current Refund Policy
Tickets that have not been used are non-refundable; they remain valid for twelve (12) months from the date of purchase.

Date and time specific tickets are non-refundable
Due to limited seating availability, date and time specific tickets are non-refundable if not used on the reservation date (no show). You may reschedule up to 24 hours in advance of tour time by calling the location tour and attraction operation directly.

Promotional tickets (free, add-on, or VIP tickets)
Promotional tickets may be used any time within the following twelve (12) months, from the date of purchase. FREE or promotional “ADD-ONs” have no monetary value and are not refundable.

Discounted packages
If you purchased a discounted tour or attraction package containing two or more products and were dissatisfied with one of the products we will refund that portion of the package at the discounted attraction rate under our 100% Satisfaction Guarantee.

REFUNDS FOR TICKETS PURCHASED THROUGH OUR WEBSITE OR AT A TICKET BOOTH:
If your eTicket looks like the below and was purchased through our website, Trusted Tours & Attractions website or by phone and you are requesting a refund, click here.

picture of e ticket