flapper girls in the prohibition era

Customer Service

Our company and affiliates work very hard to insure that our guests receive the best vacation “experience” in the industry.

You’ve come to the right place. Find immediate answers to your questions in one of the categories below or contact us directly.

Refunds
At American Prohibition Museum, part of the Historic Tours of America family, we work very hard to insure that our guests receive the best experience and treatment in the industry. We believe strongly in our products and stand behind our 100% money back guarantee. If you were dissatisfied with your American Prohibition Museum visit, we apologize for any unpleasantness or inconvenience that you may have experienced and will be happy to refund your money*.

If you need to cancel or change your tour reservation, you are required to do so 24 hours in advance. No cancellations or refunds will be made 24 hours prior to tour departure.

Privacy Policy
Go to Privacy Policy information.

Website Terms of Use
Go to Website Terms.

Booking & 24 Hour Cancellation Policy:
*If you need to cancel or change your tour reservation, you are required to do so 24 hours in advance. No cancellations or refunds will be made 24 hours prior to tour departure.

It’s important to note that all Historic Tours of America® tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you’ll also avoid any price increases).

Refunds for tickets purchased at a ticket booth can be submitted two ways:

1. Fill out the form below for ticket refunds

2. United States mail to:
Historic Tours of America
Attn: Guest Relations
108 Sea Grove Main Street,
St. Augustine, FL 32080

All refund requests must include:
1. Refund request form – Download ticket refund form
2. The used and unused portion of your ticket OR a copy of your receipt
3. If you are submitting via email, a pdf of used and unused portion of your
ticket OR your receipt.

Refunds are issued as a check form in United States Dollars. Processing time is 4-6 weeks from date received by Guest Relations.

*Reservation Based Tours/Attractions. Some restrictions apply.
Reservation based tours or attractions are subject to “limited seating” and “times certain” policies and therefore do not fall under the Trusted Tours and Attractions Guarantee program. However, in the event that you are dissatisfied with your purchase of a reservation based tour or attraction we will make every effort to work with you and the product supplier to determine if a fair solution can be met.

Refund Request Form

Fill out the form below to request a refund.